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A late-night help desk shift worker once received a wrong number call from a lady complaining that her dog's testicles were grossly enlarged. Rather than tell her it was a wrong number, he proceeded to give advice over the phone, and logged the call on the incident log, with full details of the advice given, namely wash the dog's testicles in warm soapy water, give it some aspirin and see a vet in the morning! This was the only time in my career in which an incident on the incident log was actually deleted - not until I printed off a copy and emailed it to my friends!

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